Susan PowerApr 24, 20192 minCustomer Experience? Customer Care? Customer Service?Customer experience is the customer’s total journey; the sum of all involvements with a brand or a business or an organization. Many...
Susan PowerApr 24, 20193 minWinning Over CustomersA key source of competitive advantage; good Customer Experiences. As PwC – Price Waterhouse Coopers – the world’s largest professional...
Susan PowerApr 24, 20193 min Strategy – Create a Great Customer ExperienceIncrease the percentage of customers you retain, achieve greater customer satisfaction rates, realize revenue and profitability...
Susan PowerApr 24, 20191 minWays to improve client communicationComing soon. #clientsatisfaction #customerengagement